Politique de remboursement

Shipping Policy

After placing your order online:

  • You will receive an email confirmation containing your order details.
  • A tracking number will be sent to you via email once your item is shipped out.

We are not responsible for packages that are lost, missing, or delivered to the incorrect address. Please ensure that your address is correct when placing your order and that you will be available to receive your order upon delivery.

Delivery Estimation

Orders are processed, shipped and delivered from Monday to Friday only. All orders placed on Saturday, Sunday or on a public holiday, will be processed the following business day. We attempt to process orders at the soonest possible; however, delivery delays may be experienced due to COVID-19 disruptions.

Shipping Type Condition Cost Delivery Estimation
Standard $0.00–$49.00 $10.00 3-5 Business Days
Standard $49.00 and up Free 3-5 Business Days
Express $0.00–$299.00 $15.00 1-2 Business Days
Express $299 and up Free 1-2 Business Days


Shipping Type Condition Cost Delivery Estimation
International Express Any $35.00 7 Business Days
Fragrances Any $60 7 Business Days


All orders shipped outside Australia might be subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Paris Mode PTY LTD. If you have additional questions about customs charges, please contact your local customs office.

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, contact us at sales@parismode.com.au with your order number. Please note that:

  • For all domestic orders, refunds will be subject to a restocking fee of $12.
  • Clients are responsible for return shipping charges. For any risk of lost, theft or damaged goods during transit, we advise you to take out shipment registration of insurance with your postal carrier. Paris Mode Pty. Ltd. does not accept liability for parcel loss or damage in transit.
  • You will be automatically refunded on your original payment method, once we’ve received and approved your return. It might take some time for your bank or credit card company to process the refund payment.

Exceptions / Non-returnable Items

The return policy does not apply if the goods are:

  • worn or used
  • damaged or altered by the user
  • sale items
  • gift cards
  • without tags

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right. In this case, the client will be reimbursed for delivery and return shipping charges and be issued a full refund.