Frequently Asked Questions

Our accessories are crafted from high-quality Italian cellulose acetate—an eco-friendly, non-petroleum alternative derived from renewable wood pulp and natural cotton fibres. Unlike standard plastics, cellulose acetate is biodegradable and environmentally friendly. Key benefits include:

• Eco-Friendly: Made from renewable, plant-based materials.
• Luxurious & Vibrant: Patterns and rich colours are embedded directly into the material block rather than spray-painted on.
• Durable & Lightweight: Exceptionally long-lasting while remaining light and soft to the touch.
• Custom Fit: Highly flexible, allowing frames to gradually mould to your head shape for maximum comfort.

All of our products are designed in-house and handcrafted in small batches by artisans in France and Australia. By pairing traditional craftsmanship with modern technology, we ensure every piece meets the highest quality standards. We produce strictly in small quantities, working exclusively with partners who provide safe working conditions and fair, ethical wages.

After entering your email address, please check your inbox for a confirmation email to activate your account. Once confirmed, your discount code will arrive shortly.

If you haven't received the confirmation email yet:

• Double-check that your email address was entered correctly.
• Check your spam, junk, or promotional folders.

Discount codes cannot be applied if an automatic discount is already active at checkout. Additionally, discount codes:

• Cannot be combined with other offers or promotions.
• Are limited to one use per customer.
• Must be entered correctly (check for typos or spaces).

A shipping notification email is sent automatically as soon as your order leaves our facility. If you haven't received yours:

• Check your spam, junk, or promotional folders.
• Ensure the email address provided at checkout was spelled correctly.

If your order was placed more than 5 business days ago and you still haven't received a shipping update, please contact us at sales@parismode.com.au with your order details.

If you are experiencing issues during checkout, please try the following troubleshooting steps:

• Verify mandatory details: Ensure all required shipping fields, phone numbers, and payment details are filled out completely.
• Switch devices or browsers: Clear your browser cache or open an incognito/private window to try again.
• Use an alternative payment method: Selecting PayPal Express Checkout often resolves standard browser gateway errors.

If you are still unable to place your order, please email us directly at sales@parismode.com.au with your order details (including product names, SKUs, colours, and quantities), and our team will assist you in completing your purchase.

If your credit card payment was declined, please verify the following:

• Card Details: Ensure your card number, expiry date, security code (CVV), and billing address match the information entered at checkout.
• Available Balance & Limits: Confirm that your account has sufficient funds, and that the transaction does not exceed your card's daily spending limit.
• Bank Security Block: Ensure your card is active and has not been temporarily flagged or restricted by your bank for security verification.

All payments are subject to validation and authorization by your card issuer. If your card is declined, you will see a notification on the screen during checkout. Because bank privacy laws prevent us from seeing the exact reason for a refusal, please contact your card issuer directly for further details.

Small variations in colour or pattern are normal and highlight the unique nature of our products:

• Colour Variations: Colours may vary slightly depending on photography lighting or your device's screen display settings.
• Handcrafted Patterns: Because our cellulose acetate products are carved from patterned blocks and finished by hand, every piece features a unique section of the pattern. No two items are identical, making your piece one of a kind.

Yes. All gift-with-purchase items must be returned alongside your order if you are returning the qualifying items for a full refund.

Please note:

• Condition: Returned free gifts must be in their original, unused condition with all tags and packaging intact.
• Unreturned Gifts: If the free gift is not included with your return, its full retail value will be deducted from your final refund amount.

If you need to cancel your order, please email our Customer Care Team immediately at sales@parismode.com.au.

Please keep in mind:

• Cancellation Windows: We process orders quickly to ensure fast delivery. Once an order has been picked, packed, or dispatched, it can no longer be cancelled or modified.
• Reviewing Orders: Paris Mode is unable to make changes to orders once placed. Please carefully review your items, size, colour, quantities, shipping details, and applied discount codes before completing your purchase, as we are unable to accept responsibility for errors made during checkout.

Yes! Visit our boutique located at:

Paris Mode

386 Oxford Street

Paddington NSW 2021

Australia

Feel free to stop by to explore our handcrafted collections in person or get assistance with custom fittings.

To keep your accessories looking pristine and maintain their original shape, store them in a safe place and avoid direct contact with:

• Harsh or abrasive surfaces
• Alcohol, perfumes, cosmetics, and hairsprays
• Extreme heat or prolonged sun exposure
• Long periods of water exposure

Material-Specific Care

• Cellulose Acetate: Clean with water and mild detergent. Dry immediately with a soft cloth to prevent water spots or deformation.
• Fabric: Gently spot clean with water. Air dry completely before storing.
• Metal: Avoid wearing metal accessories in swimming pools, salt water, or hot springs to prevent rusting. If exposed to salt water or chlorine, rinse thoroughly with fresh tap water and dry immediately.